Effective from September 2023

Privacy and confidentiality are significant concerns for Audiology Centre-Ouest Inc. (hereinafter referred to as “Audiology Centre-Ouest Inc.,” “we,” “our,” or “us”). For this reason, Audiology Centre-Ouest Inc. ensures the implementation of effective control measures to protect the confidential nature of personal information under its care.

This Privacy Policy (the “Policy”) describes how Audiology Centre-Ouest Inc. collects, uses, communicates, and stores the personal information you may provide in the course of using the Audiology Centre-Ouest Inc. website (the “Website”) or services provided by Audiology Centre-Ouest Inc. (the “Services”). It also informs you of Audiology Centre-Ouest Inc.‘s commitments regarding the management and protection of personal information.

By accessing this Website or using our Services, you consent to the collection, use, communication, and storage of your personal information in accordance with this Policy.

Who Does the Policy Apply To?

This Policy applies to anyone who communicates or interacts with us, regardless of the means used, whether you are a customer or someone using our Platforms or Services. Our employees and individuals responding to our job offers are subject to a separate privacy policy.

  • What is Personal Information?
    It refers to any information about an individual that, separately or combined with other data, can identify them. This may include, for example, your name, email addresses, contact information, and similar information provided to Audiology Centre-Ouest Inc.. Such information is not considered personal information when aggregated and cannot be associated with an identifiable person.
  • Sources of Personal Information
    We collect personal information about you from:

    • You:
      – When you provide us with this information directly, and
      – When personal information about you is automatically collected as part of your use of our services.
    • Third parties when they provide personal information about you. Third parties sharing your personal information with us may include:
      – Service providers. For example, we may use service providers to analyze how you interact and engage with our Website or services, or third parties may help us provide customer support.
  • Voluntarily Provided Personal Information
    When you visit our Website, participate in a contest, promotion, survey, or create an account on the Website or use our services, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, and phone number) so that we can communicate more easily with you and provide the services you wish to obtain.
  • Automatically Collected Personal Information
    Cookies — When you access the Website, we use a browser device called a “cookie” to automatically collect certain non-identifiable information about users, such as the Internet Protocol (IP) address identifying the computer, the Internet service provider’s IP address, the name and version of the web browser, the date and time the user accesses the Website, the Internet address from which the user directly accesses the Website, the operating system used, the sections of the Website visited, the web pages read, and the images and documents viewed and displayed on the Website or downloaded from the Website. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser (but not necessarily the visitor) to our computers each time someone visits our Website.
    We use cookies to administer our Website, services, and analyze how our site and services are used. They also allow us to better understand your interests and provide you with a more personalized online experience. You can reset your browser to be notified if you receive a cookie or to refuse cookies. However, if you refuse cookies, you may be unable to use certain features of our Website.
  • By using our Website, you acknowledge that we use essential cookies and consent to the use of non-essential cookies.

Purposes for Which We Collect Personal Information

Audiology Centre-Ouest Inc. uses the personal information collected about you for the following purposes:

      • Responding to or following up on online service requests, questions, or comments you address to us;
      • Creating and managing your online account and providing you with the subscribed services;

    Personalizing and improving your experience on our Website;

  • Conducting analyses and statistics on our audience, clientele, and the use of our Services to better understand the interests and preferences of our clientele;
  • Conducting analyses of user data in an aggregated and anonymous manner;
  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activities;
  • Taking any other action for which personal information has been collected;
  • For other purposes described in this Policy or permitted by law.
  • Tracking InformationAudiology Centre-Ouest Inc. may use non-identifiable information about its users to create general tracking information reports regarding the demographic characteristics of Website or Services users. This non-identifiable information is used for system and Website administration, to better understand your interests, and to improve the site.
  • Electronic Communications – If you provide your email address, Audiology Centre-Ouest Inc. may occasionally send you commercial electronic messages via email, including informing you of promotions, important updates, offering you a new service or product, including those offered by entities within the same group of companies.
  • Targeted Advertising – By using cookies and invisible pixels, Audiology Centre-Ouest Inc. can offer you advertising that better suits your needs, as it is targeted based on your interests. When you visit our Website, cookies and pixels indicate which pages interest you. Consequently, we can later display advertising that aligns with your interests. These technologies do not contain any personal or financial information that can identify you. They may contain a unique identifier necessary for retargeting. When you click on one of these ads, Audiology Centre-Ouest Inc. may also track the campaign’s response rate.

Disclosure of Personal Information

We cannot disclose personal information contained in the file we hold about you to a third party unless you provide written consent or unless the law allows it (e.g., in the case of an investigation by law enforcement officers). We may disclose personal information contained in the file we hold about you to a third party if the disclosure is made for the same purposes.
The sending of personal information about you outside Audiology Centre-Ouest Inc. is done in a manner that ensures confidentiality, even if you are the recipient.

Disclosures to Our Service Providers – We may also share your information with third-party vendors, consultants, and other service providers we employ to perform tasks or provide services on our behalf. These entities may include our payment processing providers, website analytics companies (e.g., Google Analytics), business intelligence service providers, email service providers (e.g., Mailchimp), and advertising partners.

Disclosure to Government Agencies – We may disclose personal information about you to government agencies authorized by law to obtain such information, or when Audiology Centre-Ouest Inc. has reasonable grounds to believe that such information may be useful in the investigation of unlawful activity, or to comply with a subpoena, warrant, or court order, or an order of a competent person or body demanding the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights and property of Audiology Centre-Ouest Inc..

Business Transaction – In the event of a merger or any other restructuring, Audiology Centre-Ouest Inc. may disclose your personal information to the organization resulting from such merger or restructuring.

Retention and Security of Personal Information

Retention – The personal information we hold about you is recorded in an electronic file designed to allow you to benefit from the services offered by Audiology Centre-Ouest Inc. and additional services.
Security – We take and implement necessary and appropriate security measures to ensure the confidential nature of the personal information in our possession, protecting it against loss, destruction, theft, as well as unauthorized viewing, communication, reproduction, use, and modification. The personal information contained in the records is only accessible to individuals who need to know it in the course of their duties and who consult it only when necessary.
However, due to the nature of the Internet and the technologies that arise from it, the risks associated with security and confidentiality cannot be eliminated, and Audiology Centre-Ouest Inc. cannot guarantee that your personal information will not be disclosed contrary to the provisions of this Policy. As much as possible, we ensure that the personal information contained in the file we hold about you is up-to-date before using it to make a decision that concerns you.

Right of Access, Correction, and Deletion

  • By contacting Audiology Centre-Ouest Inc. at the email address, you can:
    • Request access to your personal information and obtain information about the collection, use, and disclosure by Audiology Centre-Ouest Inc. of this information;
    • Request to modify or update your personal information; and
    • Request the deletion of your personal information.
  • Subject to certain exceptions provided by law, you may obtain reasonable access to the personal information we hold about you and have the right to challenge the relevance and accuracy of this information and have it modified if necessary. You can contribute to maintaining the accuracy of information about you by notifying Audiology Centre-Ouest Inc. of any necessary changes.
    When you request the deletion of your personal information, it will be processed in accordance with applicable laws. Note that Audiology Centre-Ouest Inc. may still retain some of your personal information to comply with legal and regulatory obligations or if they are still needed for the purposes for which the company collected them.

Refusal and Withdrawal of Consent

By contacting Sylvie Auger at the email address, you can withdraw or modify your consent to the use and disclosure of your personal information or refuse to participate in certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or to give us the consents required for them, we may be unable to do business with you or provide the requested services.
Electronic Communications – At any time, you can have your name removed from our promotional or marketing email distribution lists by unsubscribing from our email communications or by adjusting your preferences in your Audiology Centre-Ouest Inc. account settings.

Cookies – You can block the use of cookies by activating the appropriate setting in your browser. For more information on how to block cookies using the settings provided in your browser, please refer to our

Retention Period for Personal Information

We retain your personal information as long as we have a legitimate need to do so. Even if you have stopped doing business with us, we may need to retain certain information because, among other reasons, the law requires it. When this information is no longer necessary, it is destroyed. In the process of destroying information, we observe strict rules and also ensure that unauthorized persons do not have access to it.

Modification of the Policy

We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make changes to this Policy, we will notify you by modifying the effective date of this Policy at the top of the page.

How to Contact Us

If you have a question, concern, or complaint about the protection of your personal information or our practices in this regard, you can contact the Privacy Officer by email at You can also contact us by mail at our head office: 2111 Northcliffe, 4th floor, suite 443, Montreal, H4A 3K6. Please include your name and contact information, the nature of your request or complaint, and any other relevant information.
Contact the team at Audiology Centre-Ouest Inc. via email.